Inbox & scheduling
Priority-based inbox triage, calendar alignment, and meeting coordination — fewer missed messages, more focused days.
- Reduced response times
- Clear daily agenda and buffers
- Streamlined follow-ups
Services
Document preparation
Accurate briefs, reports, minutes, and templates with version control and tidy filing structures.
- Consistent formatting and naming
- Traceable edits
- On-time delivery
Compliance & process support
Light-touch audit prep, checklists, SOPs, and dashboards to keep operations inspection-ready.
- Clear audit trail
- Policy alignment
- Reduced remediation time
Telephony & client care
Professional call handling, message routing, and call summaries that build trust and resolve queries fast.
- Confident tone and empathy
- Accurate call notes
- Closed-loop follow-up
Research & admin support
Structured research, vendor comparisons, data tidying, and task tracking so decisions come with clarity.
- Actionable summaries
- Evidence-backed options
- Organised records
Flexible engagement: hourly or monthly retainer. Ask for a tailored plan below.
Experience
Administrative Officer
Managed documentation workflows, filing systems, request tracking, and stakeholder communications with meticulous attention to detail.
- Set up naming conventions and version control to prevent file chaos
- Created templates for repeat tasks to cut prep time
- Logged and tracked requests to ensure nothing fell through
Executive Officer
Coordinated meetings, prepared decision-ready briefs, supported governance processes, and ensured timely approvals.
- Compiled concise briefs with risks, options, and recommendations
- Aligned calendars and stakeholders to move projects forward
- Maintained action registers and follow-up cadence
Telephony Advisor
Handled high-volume calls with empathy and clarity; captured accurate notes; escalated issues appropriately.
- Built trust through consistent tone and active listening
- Translated complex queries into clear next steps
- Closed the loop with documented outcomes and confirmations
Skills
Core skills required for a Virtual Assistant, grouped for clarity.
Inbox management: triage, flags, rules, response drafting
Scheduling: calendar alignment, buffers, reminders
Document prep: briefs, minutes, reports, templates
Compliance basics: checklists, SOPs, audit trail
Workflow design: naming conventions, version control
Telephony: confident tone, empathy, summarising calls
Stakeholder comms: clear updates, closed-loop follow-up
Office suites: Microsoft 365, Google Workspace
Task tracking: Boards, lists, dashboards
File management: structure, backups, access control
Time management: prioritisation frameworks, batching
Writing: concise, structured, audience-aware
Testimonials
FAQ
How do we get started?
We’ll have a 20-minute intro call (GMT) to map priorities, tools, and outcomes, then agree a simple plan and cadence.
Which tools do you use?
Microsoft 365 and Google Workspace for docs/calendars; Teams/Slack for comms; light boards for tasks. I adapt to your stack.
Do you sign NDAs?
Yes. Confidentiality and responsible data handling are standard. I maintain tidy documentation and access controls.
How do you communicate?
Clear, concise updates with closed-loop follow-up. I’ll confirm outcomes and next steps after calls or meetings.
Pricing
Choose the plan that fits your needs. All plans include confidentiality and clear documentation.
Hourly Support
£25/hour
- Flexible, pay-as-you-go
- Inbox triage, scheduling, document prep
- Ideal for occasional tasks
Retainer Plan
£400/month
- 20 hours guaranteed per month
- Priority scheduling & response
- Ongoing admin, compliance, and telephony support
Project Package
From £600/project
- Fixed-price for defined deliverables
- Document systems, audit prep, or research reports
- Clear scope, timeline, and outcomes
Contact
Prefer email? raffi.ivanov-jones@virtualassitant.co.uk
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