99% On-time delivery (recent quarter)
4.9/5 Client satisfaction (surveyed)
24 hrs Typical response window
2+ yrs VA support experience

Trusted by teams like yours

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Professional services
Healthcare
Care providers
Consultancies

Services

Support designed to reduce noise, improve follow-through, and keep operations steady.

Inbox & scheduling

Priority triage, calendar alignment, and meeting coordination.

Documentation

Briefs, minutes, templates, and structured filing.

Compliance support

Checklists, SOPs, and audit-ready evidence trails.

Telephony & client care

Professional call handling, notes, and closed-loop follow-up.

Research & admin

Vendor comparisons, data tidying, and task tracking.

Project support

Defined deliverables with clear scope and reporting.

Process

A simple, reliable flow that makes outcomes predictable.

  1. Discover We map priorities, tools, and success measures.
  2. Systemise Templates, workflows, and tracking get set up.
  3. Deliver Consistent execution with clear updates.

Case study

A recent engagement stabilising admin for a small professional services team.

Challenge

Inbox overflow, missed follow-ups, and meetings running over time.

Approach

Introduced triage rules, meeting templates, and a weekly action log shared with the team.

Outcome

Faster responses, predictable meetings, and clearer accountability.

40% Fewer meeting overruns
2 weeks To stabilise admin systems
25% Fewer follow-up gaps

Pricing

Clear pricing with flexibility depending on workload.

Hourly

£25/hour

≈ $33/hour

Flexible, pay-as-you-go.

Retainer

£400/month

≈ $520/month

20 hours guaranteed, priority response.

Project

From £600

≈ $780

Defined scope and deliverables.

Packages & SLAs

Defined scope, turnaround targets, and reporting cadence.

Core Admin

  • Inbox triage & scheduling
  • Meeting notes & action log
  • Weekly status update

Target response: within 24 business hours.

Operations Support

  • Documentation & SOPs
  • Compliance prep
  • Vendor & research support

Target response: within 12 business hours.

Client Care

  • Telephony handling
  • Client follow-ups
  • Call summaries

Target response: within 4 business hours.

Testimonials

Short feedback from recent engagements.

“Our admin is finally predictable. Minutes land early and follow-ups stick.”

— Operations Lead, Professional Services

“Calm, confident call handling and clear summaries we can act on.”

— Practice Manager, Healthcare

“Compliance prep is now steady, not a scramble.”

— Director, Care Provider

FAQ

How do we get started?

A short intro call to confirm priorities, tools, and outcomes.

What does onboarding look like?

I set up a shared task list, agree response times, and confirm access to tools.

Which tools do you use?

Microsoft 365, Google Workspace, Teams, Slack, and light task boards.

How do you handle data and confidentiality?

NDA-friendly, GDPR-aware, and minimal access principle for client data.

Do you sign NDAs?

Yes. Confidentiality and responsible data handling are standard.

What’s included or excluded?

Clear scope is agreed in advance. Work outside scope is quoted first.

What about pricing and availability?

Pricing is fixed by plan. Availability is limited to keep quality high.

Resources

Free checklist: “Inbox & Meeting Reset”

Get the checklist via email so you can start tidying processes today.

Tip: Replace this with an automated delivery email when ready.

Contact

Prefer email? raffi.ivanov-jones@virtualassitant.co.uk

Typical response within 24 hours (business days).

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